Detailed information about your account

It couldn’t be easier! Go to Your Account and fill in the form. We recommend that you use your corporate email address to log in.

Go to Your Account and request your password or username, as applicable. Check your email and your JUNK or SPAM folders. Make sure you whitelist our email address.

Go to Your Account. Go to Account Details, and change your email address, username or password and Save.

Go to your account with www.idmag.ro or, if you are a new user, create an account using your corporate email address.

When you place your first order, you will be included in our SME or Enterprise Program.

Depending on the Program your company qualifies for, you will be offered discounts based on your purchases, a special price catalog, discounts and the best priced offers for Complex Projects in the market. And not least, a consultant team specializing in intensive environments.

You can pay by card or by wire transfer. If you choose to pay by wire transfer, please send payment to the account below based on the proforma invoice you will receive after you place the order.

 

Smart ID Dynamics S.A.
Trade Register No.: J40/5939/10.06.2010
C.U.I. RO27043917
Registered address : Str. Siriului, Nr.36-40, Sector 1, Bucharest
IBAN: RO70 BACX 0000 0007 8854 3000
Bank: UNICREDIT BANK
Share capital: 3,648,743 lei

Orders placed before 3 PM are processed and shipped on the same day, subject to product availability in www.idmag.ro stock (except for public holidays).

For products in stock with our suppliers, the www.idmag.ro staff will notify you by phone of the approximate order processing time. In general, orders are shipped within 5 to 7 days.

After your order is processed, you will receive an AWB number which you can use to track your order with Urgent Cargus or Fan Courier. You can track your order here: https://www.cargus.ro/ or https://www.fancourier.ro.

Go to Your Account and check the order status in the left menu >Order Status. See also the example below.

Go to your accountGo to Address and change the details in the Invoice Address or the Shipping Address.

You can cancel an order placed with idmag.ro only if it has not been validated by our Order Department. If you have just placed an order and you want to cancel it, please contact us by:

Phone: +4 0728 008 881
Email: comenzi@idmag.ro
Monday to Friday from 9.00 AM to 5.00 PM.

A product purchased from www.idmag.ro can be returned in accordance with the provisions of the Government Emergency Order no. 34/2014. See here our Return Conditions.

We offer free shipping for orders above RON 150. For orders under RON 150, www.idmag.ro charges an order processing fee of RON 35.

Yes, you can exchange a product purchased from www.idmag.ro with a different one available on the website in accordance with the Return Conditions.

Yes, you can exchange a product purchased from www.idmag.ro with a different one available on the website in accordance with the Return Conditions.

Yes, you can exchange a product purchased from www.idmag.ro with a different one available on the website in accordance with the Return Conditions.

www.idmag.ro refunds you within 15 days of receiving the returned product and confirming that the product is not damaged.

For orders above RON 150 shipped within Romania, shipping is free. For orders under RON 150, we charge an order processing fee of RON 35.

 

www.idmag.ro may ship your order outside Romania, subject to prior payment by you of the product price and shipping costs to the place of destination.

Get in touch with an expert

If you did not find the answer you are looking for, you can contact our colleagues at the following addresses:

Click on Chat to contact an IDmag Expert:

Monday – Friday
8.00 a.m – 6.00 PM

Call an Expert::
Phone: +4 0728 008 881
Email: comenzi@idmag.ro

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