Notificare de prelucrare a datelor cu caracter personal

Aceasta notificare a fost modificata ultima data in 05 Iulie 2021.

1.     Who we are

Smart ID DYNAMICS is a recognized IT leader in the Romanian industry, provider and integrator of high technologies, offering connected, real time applications for hybrid digital-physical environment.

2.     What personal data do we process

Smart ID DYNAMICS is a personal data controller. We collect the following types of personal data from you:

  • Name and surname
  • Email
  • Phone number
  • Company
  • Message
  • Client ID
  • Order ID
  • Invoicing address
  • Delivery address
  • Online activity

3.     Why do we need them

We need your personal data to provide you with the following services:

Answer the messages we receive from you on our website, using our legitimate interest to provide you with an useful answer

  • Name and Surname – we need this data to communicate with you
  • Email – we use your email address to communicate with you.
  • Phone number – we use your phone number to communicate with you.
  • Message – to be able to respond to your requests

On the legal basis of fulfilling our contractual obligations:

Creation of account, purchase, and delivery of services:

  • Name, surname – we use this data to communicate with you and to process your orders.
  • Email – we use this data to answer your email to communicate with you and to communicate your orders.
  • Phone number – we use this data to call you to confirm your orders.
  • Client ID – each user is assigned a Client ID on the platform that is used for processing transactions.
  • Transaction ID – each transaction has a unique ID.
  • Billing address – we use this information because it is required by law to finalize a purchase.
  • Delivery address – we use this information to deliver your purchase.

Customer support:

  • Name, surname – we use this data to identify you.
  • Email – we use this data to communicate with you.
  • Phone number – we use this data to communicate with you.
  • Transaction ID – we need this info to identify your orders requiring assistance.

With your consent, we would also like to make the following processing of personal data:

Newsletter SMART ID

  • Name and Surname – we need this data to communicate with you
  • Email – we use your email address to communicate with you.

Online behavior

  • Browsing History – We share this information with our partners described in our cookie policy so that we can deliver you personalized offers . More information found in our cookies page at https://idmag.ro/en/utilizarea-cookie-urilor/

4.     What we do with them

Your personal data is processed within SMART ID DYNAMICS company located in Romania. Hosting and storing your data take place at Vodafone in Romania, company acting as a personal data processor.

Personal data from the messages is also processed by BITRIX who acts as a personal data processor on behalf of  SMART ID DYNAMICS in order to manage the leads in a central place. Hosting of your personal data takes place of AMAZON WEB SERVICES servers in Ireland.

Your personal data used for the newsletter is also processed by Mailchimp acting as a data processor for SMART ID DYNAMICS in order to deliver the newsletter.

Your personal data for browsing history is transmitted to our partners described in the cookies policy, which act as joint controllers.

5.     How long do we keep personal data

Your personal data from your messages will be retained for one year under the legitimate interest of SMART ID DYNAMICS to analyze how your requests were answered, in case of no commercial or marketing relationship with SMART ID DYNAMICS. After one year the data will be destroyed.

Your personal data from the account will be kept for three years since the last activity in the account.

Data from fiscal transactions (invoices, contracts) will be retained for 10 years as required by Romanian Fiscal Law.

 

Your personal data from the newsletter will be kept for the life of the newsletter or until you choose to withdraw your consent.

The personal data from your online activity will be deleted by the partners described in the Cookie Policy after the retention timelines outlined in the policy passed.

6.     What are your rights?

If you have reason to believe that any personal data that we have about you is incorrect or incomplete, you have the right to ask to see your personal data, to correct it, to request to be deleted, to request restriction of processing or to object to the processing. You also have the right to data portability. To exercise these rights please contact us at marketing@smartid.ro

For the newsletter you have the right to withdraw your consent. In order to do this please contact us at marketing@smartid.ro or unsubscribe directly from the newsletter.

If you want to file a complaint about how we process your personal data, please contact us at gdpr@smartid.ro. We will contact you to solve the problem raised.

You can also contact the National Supervisory Authority for the processing of personal data at www.dataprotection.ro and you can file a complaint.

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