Payment, Delivery and Order Tracking

www.idmag.ro is the e-commerce platform of the Smart ID Romania company. Orders placed on this platform are processed by our colleagues in Smart ID.

 

Frequent questions
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How do I pay for an order?

You can pay by card or by wire transfer. If you choose to pay by wire transfer, please send payment to the account below based on the proforma invoice you will receive after you place the order.

Smart ID Dynamics S.A.
Trade Register No.: J40/5939/10.06.2010
C.U.I. RO27043917
Registered address : Str. Siriului, Nr.36-40, Sector 1, Bucharest
IBAN: RO70 BACX 0000 0007 8854 3000
Bank: UNICREDIT BANK
Share capital: 3,648,743 lei

Which courier service does www.idmag.ro use?

After your order is processed, you will receive an AWB number which you can use to track your order with Urgent Cargus or Fan Courier. You can track your order here: https://www.cargus.ro/ or https://www.fancourier.ro.

When are orders shipped?

Orders placed before 3 PM are processed and shipped on the same day, subject to product availability in www.idmag.ro stock (except for public holidays).
For products in stock with our suppliers, the www.idmag.ro staff will notify you by phone of the approximate order processing time. In general, orders are shipped within 5 to 7 days.

How much does shipping cost?

For orders above RON 150 shipped within Romania, shipping is free. For orders under RON 150, we charge an order processing fee of RON 35.

www.idmag.ro may ship your order outside Romania, subject to prior payment by you of the product price and shipping costs to the place of destination.

How do I check my order status?

To track your order, you need an account opened with and approved by Smart ID Romania.

 

Once you have placed an online order on www.idmag.ro, you will receive an email confirmation that your order has been received or a text message on your mobile phone according to the preferences you set in your account.

A Sales Department employee will contact you to check whether the ordered product suits best your business needs. In this way, we attempt to avoid any potential confusion about product performance.

Can I place an order by phone or in the chat window?

You can place an order via any preferred channel: website, chat or phone. If you choose to place an order by phone or in the chat window, a consultant will enter your order in the system and you will receive an email/phone call confirmation that your order has been received.

What if a product is not in stock with www.idmag.ro?

If a product is not in stock with www.idmag.ro or the relevant supplier, you will be immediately notified of the expected date of delivery.

In such case, the expected date of delivery depends on the shipping practices, delivery location and the ordered products.

If we partner with a parcel delivery company to deliver your order, we will rely on the delivery information and time indicated by our Partner.

The ordered products may be delivered separately in accordance with the delivery information in the shopping cart section.

Can I change the shipping/invoice address on idmag.ro?

Go to your user profile on www.idmag.ro. In the dashboard, you can view your recent orders, change your shipping/invoice address, your password and your account details.

Can I choose the order status notification channel for orders placed on www.idmag.ro?

To track your order, you need an account opened with and approved by Smart ID Romania.

In the”Alerts and Updates” section, select the notification method for the whole process: from order placement, processing, and delivery, to notification frequency, and post-order communication.

Click “Edit” and select your preferred notification channel:

| Email | Text Message  | Phone

Select “Subscribe”

Email is the default communication channel. If you select a different channel, you will receive a phone call or a text message from www.idmag.ro.

Reply “Yes” to subscribe to text notifications about your order status. You will receive text messages only for the order status notifications that you selected in your user profile on www.idmag.ro.

What if my order is not delivered on the stated delivery date?

If your order is not delivered by 5 PM on the stated delivery date, contact us on the email address or the phone number of the consultant who assisted you during or after the placement of your order.

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