Help Desk, Customer Support, Technical Support and Service for Leading Technology Developers

IDmag.ro has one of the most skilled team of experts in technical support and service in Romania. As we specialize in the latest systems and technologies in the market, our range of services covers everything from minor repairs for mobile devices, part replacements, firmware upgrades, software installation, configuration and upgrading to complex automation, digital transformation and robot-based projects.

Technical Support: Phone: +40 372 669 833

Customer Support

A dedicated team of Account Managers, each specializing in a particular industry, take care of your projects throughout the whole process, from the presales to the sales and the after-sales stages.

Help Desk

We quickly solve current technical issues and complex incidents. Our staff can assist you remotely or onsite until all the reported issues are solved.

Technical Support

We quickly solve current technical issues and complex incidents. Our staff can assist you remotely or onsite until all the reported issues are solved.

Service

We repair, configure and set up mobile devices, barcode printers, label applicators, terminals, scanners, scales, vision cameras, laser marking systems, sensors, robots, etc.

Leading Technology Developers

Service

Repairs, configuration, installation, and training
Barcode printers
Mobile computers
Scanners and wireless devices
Label applicators

Phone support
Onsite support for troubleshooting, repairs, configuration and installation
Scales and platforms

Installation and configuration
Electronic shelf label systems
(Labels + WI-FI infrastructure + software support)

Installation and configuration
Fixed scanners for automation lines (Datalogic; Cognex; Microscan; Wenglor)
Maintenance and predictive maintenance

Help Desk Services

Team of specialists certified in the latest technologies existing on the market

Technical Support Services
Software, Hardware and
Complex Automations, Process Definition and Modeling

Software Consulting Services Software

Software architecture consulting, Development and implementation of complex software solutions

Turnkey software solutions

Project management and quality assurance

Business Process Definition and Modeling

Process optimization for retail, manufacturing and logistics

Software development, prototypes and pilot projects

Technical Support

Hardware

Automation consulting services

Equipment installation

Wireless network configuration

Maintenance

Preventive maintenance

Site Survey

Training services

Automations

Complex automation consulting for retail, manufacturing and logistics

Installation, configuration, etc. for retail stores

Installation of conveyor, sorting, packing lines, etc.

Training services

How do I choose
the best technical support services?

Any technical issue is quickly solved

Choose a highly specialized technical support team that is able to quickly solve any issue or incident relating to automation, digital transformation, mobility or robots.

Choose dedicated technical experts that perform beyond your highest expectations

They are dedicated to your business, have high skills and expertise, seamlessly communicate with your team, and have the courage to come up with ideas that will prove sustainable in the long term.

Contact experts in the latest technologies

Choose specialist, certified, multi-disciplinary teams with a real passion for technology that are able to understand complex technical specifications.

Choose flexible service and technical support plans

It is true that not all clients are the same. Choose teams that treat you with respect no matter the size of your business.

Help Desk Services

Team of specialists certified in the latest technologies existing on the market

Why Work with Us?

We know that not all our customers are the same, but you are certainly a special customer for us, regardless of the size of your business. That’s why we come up with personalized offers that meet the requirements of your business.

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