Help Desk, Customer Support, Technical Support and Service for Leading Technology Developers
IDmag.ro has one of the most skilled team of experts in technical support and service in Romania. As we specialize in the latest systems and technologies in the market, our range of services covers everything from minor repairs for mobile devices, part replacements, firmware upgrades, software installation, configuration and upgrading to complex automation, digital transformation and robot-based projects.
Technical Support: Phone: +40 372 669 833
Customer Support
A dedicated team of Account Managers, each specializing in a particular industry, take care of your projects throughout the whole process, from the presales to the sales and the after-sales stages.
Help Desk
We quickly solve current technical issues and complex incidents. Our staff can assist you remotely or onsite until all the reported issues are solved.
Technical Support
We quickly solve current technical issues and complex incidents. Our staff can assist you remotely or onsite until all the reported issues are solved.
Service
We repair, configure and set up mobile devices, barcode printers, label applicators, terminals, scanners, scales, vision cameras, laser marking systems, sensors, robots, etc.
Leading Technology Developers
Service
Repairs, configuration, installation, and training
Barcode printers
Mobile computers
Scanners and wireless devices
Label applicators
Phone support
Onsite support for troubleshooting, repairs, configuration and installation
Scales and platforms
Installation and configuration
Electronic shelf label systems
(Labels + WI-FI infrastructure + software support)
Installation and configuration
Fixed scanners for automation lines (Datalogic; Cognex; Microscan; Wenglor)
Maintenance and predictive maintenance
Help Desk Services
Team of specialists certified in the latest technologies existing on the market
Technical Support Services
Software, Hardware and Complex Automations, Process Definition and Modeling
Software Consulting Services Software
Software architecture consulting, Development and implementation of complex software solutions
Turnkey software solutions
Project management and quality assurance
Business Process Definition and Modeling
Process optimization for retail, manufacturing and logistics
Software development, prototypes and pilot projects
Technical Support
Hardware
Automation consulting services
Equipment installation
Wireless network configuration
Maintenance
Preventive maintenance
Site Survey
Training services
Automations
Complex automation consulting for retail, manufacturing and logistics
Installation, configuration, etc. for retail stores
Installation of conveyor, sorting, packing lines, etc.
Training services
How do I choose
the best technical support services?
Any technical issue is quickly solved
Choose a highly specialized technical support team that is able to quickly solve any issue or incident relating to automation, digital transformation, mobility or robots.
Choose dedicated technical experts that perform beyond your highest expectations
They are dedicated to your business, have high skills and expertise, seamlessly communicate with your team, and have the courage to come up with ideas that will prove sustainable in the long term.
Contact experts in the latest technologies
Choose specialist, certified, multi-disciplinary teams with a real passion for technology that are able to understand complex technical specifications.
Choose flexible service and technical support plans
It is true that not all clients are the same. Choose teams that treat you with respect no matter the size of your business.
Help Desk Services
Team of specialists certified in the latest technologies existing on the market
Why Work with Us?
We know that not all our customers are the same, but you are certainly a special customer for us, regardless of the size of your business. That’s why we come up with personalized offers that meet the requirements of your business.
