Zebra OneCare
Support Services
Comprehensive plans that not only ensure backup warranty and repair, but also protect your technology and your investment
Subscribe to our newsletter to be the first to know about our new projects!
Ensuring business continuity and workflow -
essential for a successful business
Uninterrupted performance
Climbing productivity
Ongoing running operations
Avoid losing opportunities
Why Zebra OneCare?
Expert repairs from Zebra Certified Technicians
Vast support ecosystem, including ongoing technology support and guidance
Replacement of equipment throughout service repairs
Authorized parts offers to ensure fast and reliable repairs
Access to Zebra partner network
Main benefits
Ensures business continuity by keeping the fleet up and running
Provides optimal performance in usage, both for technology software and devices
Offers extending/increasing useful life of your solutions
Assures Exclusive Security and manufacturer’s authorized software updates
Zebra OneCare - Tailored to your needs
Comprehensive Plans
Specialized Plans
Enhancements
Zebra OneCare - Maintenance Plans Portfolio
- 8X5 live-agent phone support;
- Three-day repair turn-arounds;
- Software and security updates;
- Cloud-based visibility into repair reports and more with VisibilityIQ OneCare.
- 8X5 live-agent phone support;
- Three-day repair turn-arounds
- Software and security updates;
- 24/7 live-agent technical phone support;
- Next-day, “like new” device replacement;
- Cloud-based visibility into repair reports and
- more with VisibilityIQ OneCare;
- Pre-loaded with your settings, software LifeGuard™ versions, apps and OS with included Standard Commissioning Service.
- 8×5 live-agent technical support and assistance;
- 24×7 access to Zebra’s self-help online Support Portal;
- Software, firmware and security updates, including LifeGuard™ for Android™;
- Priority, five-day repair turn-around time;
- Free return ground shipping;
- Cloud-based visibility into repair reports and more with VisibilityIQ™ OneCare™;
- Optional accidental damage coverage;
- Optional Standard Commissioning Service for out-of-the-box operation;
- Devices preloaded with your settings, software, LifeGuard versions, apps and OS.
- Contract length (1,3 or 5 years);
- Priority Live Agent Access to Technical Support;
- Software and security LifeGuard for Android Security Updates and Patches;
- Device System Software and Application Updates;
- VisibilityIQ OneCare.
- Available in two modules, depending on the urgency: next business day or second business day (2-Day);
- On-site repair;
- Certified Zebra technician on-site with parts in-hand;
- Complete device cleaning and adjustment;
- Support from the manufacturer experts;
- 8×5 (Mon-Fri) live-agent tech support;
- Online access to operating system software updates;
- LifeGuard™ updates and patches (Android mobile computers);
- Preventative maintenance checkups.
