Zebra OneCare
Support Services

Comprehensive plans that not only ensure backup warranty and repair, but also protect your technology and your investment

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Ensuring business continuity and workflow -
essential for a successful business

Uninterrupted performance

Climbing productivity

Ongoing running operations

Avoid losing opportunities

Why Zebra OneCare?


Expert repairs from Zebra Certified Technicians


Vast support ecosystem, including ongoing technology support and guidance


Replacement of equipment throughout service repairs


Authorized parts offers to ensure fast and reliable repairs


Access to Zebra partner network

Main benefits


Ensures business continuity by keeping the fleet up and running


Provides optimal performance in usage, both for technology software and devices


Offers extending/increasing useful life of your solutions


Assures Exclusive Security and manufacturer’s authorized software updates


Zebra OneCare - Tailored to your needs

Comprehensive Plans

Specialized Plans


Zebra OneCare - Maintenance Plans Portfolio

  • 8X5 live-agent phone support;
  • Three-day repair turn-arounds;
  • Software and security updates;
  • Cloud-based visibility into repair reports and more with VisibilityIQ OneCare.
  • 8X5 live-agent phone support;
  • Three-day repair turn-arounds
  • Software and security updates;
  • 24/7 live-agent technical phone support;
  • Next-day, “like new” device replacement;
  • Cloud-based visibility into repair reports and
  • more with VisibilityIQ OneCare;
  • Pre-loaded with your settings, software LifeGuard™ versions, apps and OS with included Standard Commissioning Service.
  • 8×5 live-agent technical support and assistance;
  • 24×7 access to Zebra’s self-help online Support Portal;
  • Software, firmware and security updates, including LifeGuard™ for Android™;
  • Priority, five-day repair turn-around time;
  • Free return ground shipping;
  • Cloud-based visibility into repair reports and more with VisibilityIQ™ OneCare™;
  • Optional accidental damage coverage;
  • Optional Standard Commissioning Service for out-of-the-box operation;
  • Devices preloaded with your settings, software, LifeGuard versions, apps and OS.
  • Contract length (1,3 or 5 years);
  • Priority Live Agent Access to Technical Support;
  • Software and security LifeGuard for Android Security Updates and Patches;
  • Device System Software and Application Updates;
  • VisibilityIQ OneCare.
  • Available in two modules, depending on the urgency: next business day or second business day (2-Day);
  • On-site repair;
  • Certified Zebra technician on-site with parts in-hand;
  • Complete device cleaning and adjustment;
  • Support from the manufacturer experts;
  • 8×5 (Mon-Fri) live-agent tech support;
  • Online access to operating system software updates;
  • LifeGuard™ updates and patches (Android mobile computers);
  • Preventative maintenance checkups.

Zebra OneCare

Zebra maintenance resources

Contact a Zebra OneCare consultant

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