Service-Zebra

Zebra OneCare
Support Services

Comprehensive plans that not only ensure backup warranty and repair, but also protect your technology and your investment

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Ensuring business continuity and workflow -
essential for a successful business

Uninterrupted performance

Climbing productivity

Ongoing running operations

Avoid losing opportunities

Why Zebra OneCare?

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Expert repairs from Zebra Certified Technicians

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Vast support ecosystem, including ongoing technology support and guidance

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Replacement of equipment throughout service repairs

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Authorized parts offers to ensure fast and reliable repairs

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Access to Zebra partner network

Main benefits

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Ensures business continuity by keeping the fleet up and running

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Provides optimal performance in usage, both for technology software and devices

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Offers extending/increasing useful life of your solutions

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Assures Exclusive Security and manufacturer’s authorized software updates

mentenanta-zebra

Zebra OneCare - Tailored to your needs

Comprehensive Plans

Specialized Plans

Enhancements

Zebra OneCare - Maintenance Plans Portfolio

  • 8X5 live-agent phone support;
  • Three-day repair turn-arounds;
  • Software and security updates;
  • Cloud-based visibility into repair reports and more with VisibilityIQ OneCare.
  • 8X5 live-agent phone support;
  • Three-day repair turn-arounds
  • Software and security updates;
  • 24/7 live-agent technical phone support;
  • Next-day, “like new” device replacement;
  • Cloud-based visibility into repair reports and
  • more with VisibilityIQ OneCare;
  • Pre-loaded with your settings, software LifeGuard™ versions, apps and OS with included Standard Commissioning Service.
  • 8×5 live-agent technical support and assistance;
  • 24×7 access to Zebra’s self-help online Support Portal;
  • Software, firmware and security updates, including LifeGuard™ for Android™;
  • Priority, five-day repair turn-around time;
  • Free return ground shipping;
  • Cloud-based visibility into repair reports and more with VisibilityIQ™ OneCare™;
  • Optional accidental damage coverage;
  • Optional Standard Commissioning Service for out-of-the-box operation;
  • Devices preloaded with your settings, software, LifeGuard versions, apps and OS.
  • Contract length (1,3 or 5 years);
  • Priority Live Agent Access to Technical Support;
  • Software and security LifeGuard for Android Security Updates and Patches;
  • Device System Software and Application Updates;
  • VisibilityIQ OneCare.
  • Available in two modules, depending on the urgency: next business day or second business day (2-Day);
  • On-site repair;
  • Certified Zebra technician on-site with parts in-hand;
  • Complete device cleaning and adjustment;
  • Support from the manufacturer experts;
  • 8×5 (Mon-Fri) live-agent tech support;
  • Online access to operating system software updates;
  • LifeGuard™ updates and patches (Android mobile computers);
  • Preventative maintenance checkups.

Zebra OneCare

Zebra maintenance resources

Contact a Zebra OneCare consultant

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